Unwavering Service and Support, Every Step of the Way
Empowering Your Energy Journey with Unmatched Service
Welcome to support
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If the following entry does not solve your problem, please feel free to contact us at any time.
Browse and download documents about our catalogs, data sheets, and more documentation to gain in-depth insights into our information.
Learn about our standard and extendable warranties and fast repair and replacement services worldwide.
Collaborative support
Win-win Cooperation
Mutual benefit and win-win cooperation has always been our business goal. CHISAGE ESS offers a wide range of services to our partners, from providing quality marketing support to energy storage professionals to impart expertise in the field of energy storage.
- On-site technical support and training
- Priority supply of new products
- Localized warehousing
- 1 to 1 full assistance
Becoming our partner
The process is easy!
1
product training
Our company provides training services aimed at helping customer teams better understand and operate our products. A professional team of technical engineers will provide detailed product training, including functional introduction, installation operation, solution configuration, maintenance and warranty, to ensure the full performance and functionality of the product.
2
warranty service
We provide product warranty services and follow the warranty terms. If the customer encounters any quality issues or malfunctions during use, we will provide corresponding solutions according to the warranty terms to ensure that the customer’s rights are protected.
3
technology center
When the customer’s purchasing volume reaches a certain amount, and sign a strategic agreement with our company, we will open a technical center in the customer’s city to receive our professional technical support and services as soon as possible and solve any potential problems.
Our happy customers
We have helped thousands of people
This is the feedback from some of our users, and our reputation is worthy of your trust.
Cody'ego Joynera
Główny menadżer
Bycie dystrybutorem CHISAGE ESS zawsze było dla mnie przyjemnością. Doskonała jakość ich produktów i niektóre z ich wiodących na rynku funkcji znacznie usprawniły moje działania sprzedażowe, a klienci pozytywnie zareagowali na rozwiązania w zakresie magazynowania energii CHISAGE ESS.
Wzgórze Erena
Nabywczy
Szukaliśmy niezawodnego rozwiązania na magazynowanie energii w domu i produkty CHISAGE ESS spełniają nasze wymagania. Ich domowe falowniki do magazynowania energii bardzo nas zaskoczyły wydajnością i jesteśmy zadowoleni z produktów CHISAGE ESS.
Emanuela Sadlera
Dyrektor Operacyjny
Nasze potrzeby energetyczne rosną, a rozwiązania w zakresie magazynowania energii CHISAGE ESS stanowią dla nas idealne rozwiązanie. Podziwiam ich profesjonalny zespół wsparcia technicznego, który zawsze i na czas rozwiązuje nasze problemy.
You ask, we answer
We’ve listed solutions to some common questions. If you have a problem that’s not listed, please contact us.
Our company provides training services designed to help your team better understand and use our products. Our team of professional technical engineers will conduct in-depth product training, covering functional introduction, installation and operation, program configuration, maintenance, and warranty, to ensure you fully utilize the product’s performance and functionality.
Within six months, we will accumulate 2% of the spare parts for replacement. We will also organize after-sales training after product purchase to help customers quickly understand and operate the product. In the future, we will also open service points in key markets.
When the customer’s purchase volume reaches a certain amount and we sign a strategic contract with our company, we will open a technical center in the customer’s city for the first time to get our professional technical support and service to solve any possible problems.
The following accessories are standardly supplied with our Mars series: user manual, certificate, warranty card, wall mounting bracket, stainless steel security screw, M6X16 stainless steel hexagon screw, M4X12 stainless steel hexagon screw, WIFI stick, sensor clamp, communication cable, CAN parallel cable, PV input connector, NTC battery temperature sensor, self-sealing bag.
ready to get free energy solutions?
CHISAGE takes great pride in offering our customers top-quality energy storage solutions that are both reliable and affordable. Our team of experts is dedicated to helping you find the perfect system for your specific needs, ensuring that you get the most value for your investment. Whether you’re looking for a residential or commercial energy storage solution, we’ve got you covered.