Mr. Edward, CTO of our Austrian client, recently visited our company. Both parties engaged in in-depth communication regarding the hybrid residential inverter and battery storage system, achieving a high degree of consensus on the importance of product quality control and after-sales technical support, further deepening the partnership.
We warmly welcomed Mr. Edward, CTO of our client from Austria, and provided the client with an overview of our company and group. Mr. Edward was impressed by our global network of branches, diverse product lines, and extensive industry experience, and also praised our industrial scale and comprehensive strength. We then took Mr. Edward to our product showroom, inverter production line, and battery production line.
Our main foreign products are hybrid inverters and battery packs, which align with Mr. Edward’s business needs. Mr. Edward showed great interest in our 10kW and 12kW three-phase low-voltage hybrid inverters, so we introduced our Mars series three-phase low-voltage hybrid inverters to Mr. Edward. This product supports three-phase unbalanced output and supports parallel operation of different power bands, with up to 20 inverters operating off-grid, meeting diverse customer needs.
Moreover, like other European clients, Mr. Edward also emphasized that the Austrian TOR certification is the most basic and fundamental condition for cooperation, and our company actively follows the relevant certification issues.
During the visit to the inverter and battery pack production line, Mr. Edward appreciated the various types of tests on the production line and the pre-shipment test report, and also praised our rigorous testing and quality control process.
We both discussed how to further improve the quality of our products and strategies to learn from each other and promote win-win collaborations.
At the same time, after-sales service is also a major concern for European customers. Customers typically sign SLAs (Service Level Agreements) with their own installation teams and suppliers to ensure after-sales service. Our company has always maintained deep expertise in this field, focusing on after-sales service, and has established a mature technical service system with unique advantages in Asian, African, and Latin American countries. We will gradually replicate our experience and improve our after-sales service system for the European market,” said Mr. Edward. As a technical director with 25 years of experience in the energy industry, he places great importance on after-sales service, software updates, and end-user feedback.
We discussed the technical after-sales service system with the customer, and the customer also provided several constructive comments and suggestions from the perspective of front-line users, such as easy installation, simple operation, user-friendly interface, etc., which are very much in line with our company’s user-centric philosophy. We will continue to refine and improve our products and technical services to provide customers with more reliable protection.
